Upcoming HPCANYS Events
Emergency & Disaster Preparedness
Jan 8, 2015 - Webinar
   This program will be a comprehensive, all-hazard approach to preparing your hospice for both internal and external events, by leading participants through the process of finding practical solutions to planning, preparing for, and mitigating disasters while adhering to regulatory requirements.

Hot Topics in Medicare, RAC, ZPIC & MIC Appeals for Hospices
Jan 22, 2015 - Webinar
   Navigate through appeals and win. Appeal procedures for Medicare, Zone Program Integrity Contractor (ZPIC), Recovery Audit Contractors (RAC), and Medicaid Integrity Contractors (MIC) are a mine field. How should a provider respond to these audits? What happens when the audit is over? What hot topic issues are auditors watching? What are the appeal process and deadlines? Is settlement possible?

Volunteer Manager Series: Program Management: Core Volunteer Manager Competencies
Feb 5, 2015 - Webinar
   Are you doing your job well? How do you know? Is there more you could or should be doing? So many of us were hired as volunteer managers because we were good volunteers or because, quite honestly, there was no one else. This webinar will cover the program standards of practice all volunteer managers need to know.

Top 25 Most Common Home Health/Hospice Employer Mistakes
Feb 12, 2015 - Webinar
   Presenter: Robert W. Markette, Jr., Hall, Render, Killian, Heath & Lyman, P.C.

From Touchy to Touching: Talking About the Dying Process
Feb 24, 2015 - Webinar
   How we talk about dying affects how patients and families respond and accept the changes that can occur. Compassion,simplicity, and presence are key to helping them replace fears with understanding and acceptance. This webinar will examine the physical, psychosocial, and mysterious aspects that can exist and their impact on patients and families. By effectively communicating this process, you will better help your families manage the changes and promote comfort.

The Intersection of Hospice & Nursing Home Contract Requirements: Similarities,
Mar 5, 2015 - Webinar
   Presenter: Katie Wehri, Wehri & Associates, LLC

Great Leaders Help Others Act on Their Best Intentions
Mar 26, 2015 - Webinar
   Presenter: Susan Keane Baker, MHA

Volunteer Manager Series: Recruitment & Retention: Volunteer Engagement
Apr 2, 2015 - Webinar
   The number one question most volunteer program consultants receive is "How do I get more volunteers?" A great question, yet maybe the first question should be "How do I keep the volunteers I have now?" This webinar will answer these questions and more. How do you get volunteers to choose your program over others? How do you ensure a volunteer is a good fit - whether the work is good for the volunteer and the volunteer is good for your program? Also, how do you offer volunteers a rewarding experience that fulfills their goals? Come prepared with questions and challenges!

Targeted Risk Areas for Hospices & Compliance
Apr 9, 2015 - Webinar
   Presenter: Connie Raffa, Arent Fox, LLP

HPCANYS Interdisciplinary Pediatric Palliative Care Faculty Development Training
Apr 22-24, 2015 - Rochester, NY
   HPCANYS is seeking palliative care professionals in NY State who are established in their field with a desire to achieve a higher level in the practice of pediatric palliative care and to engage in the development of a statewide professional support network.

Compassion Fatigue
Apr 23, 2015 - Webinar
   Presenter: Danny Mack, Christian Care Hospice

Working With Challenging Situations: A Problem Solving Model
May 7, 2015 - Webinar
   Presenter: Gary Gardia, Gary Gardia, Inc.

HPCANYS Annual Conference
May 20-21, 2015 - Albany Hilton Hotel, 40 Lodge Street, Albany NY
   HPCANYS - Annual Conference "Hospice & Palliative Care: The Triple Aim"

Ethical Issues: Professional Boundaries & Pitfalls for Hospices
May 28, 2015 - Webinar
   Presenter: Robert W. Markette, Jr., Hall, Render, Killian, Heath & Lyman, P.C.

Volunteer Manager Series: Education/Training: Ensuring Prepared & Confident Volunteers
Jun 4, 2015 - Webinar
   Problems compound when we begin to think, "We need more volunteers...hurry!" The tendency is to rush through the interview, abbreviate the training, and get the volunteers in place! This may cause volunteers to be unprepared, which increases the potential for trouble and dissatisfaction. This webinar will focus on creating prepared and confident volunteers that are ready to take on challenges and clearly understand their role and scope of practice.

What You Need to Know About the Two Nursing Home Tags Most Relevant to Hospices
Jun 11, 2015 - Webinar
   Presenter: Katie Wehri, Wehri & Associates, LLC

Volunteer Manager Series: Volunteers Everywhere You Look! Raising the Bar for Care & Services with Volunteers
Aug 6, 2015 - Webinar
   In many hospice programs, patient care volunteers and office volunteers are about the only options available. Yet volunteers can do so much more. Providing more volunteer opportunities prevents burnout, keeps volunteers involved, and increases the amount and types of services that can be offered to patients and families - increasing overall satisfaction. This webinar will focus on developing new and creative volunteer programs beginning with a needs assessment and ending with program evaluation and follow-up to ensure success.

Volunteer Manager Series: Ethics & Leadership: Raising the Bar for Hospice Volunteerism
Oct 1, 2015 - Webinar
   It is common for volunteer managers to ask the question "How do we get people to value volunteer programs?" The answer is simple: show the value! You may think, "But I see the value of what volunteers accomplish on a daily basis!" You're right, but the problem is that other people may not see it. What needs to change? Volunteer programs need to go above and beyond meeting the 5% and volunteer managers need to become leaders. This webinar will focus on some of the obstacles, such as working with challenging situations and ethical dilemmas. It will also address ways volunteer managers can increase leadership strategies within their departments - organizationally and even nationally.